Terms & Conditions

The Service is provided by Babatunde Olamide Folorunso, an individual sole proprietor trading as LOYALTY CLEANER. You may contact us at support@loyaltycleaner.com.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

LOYALTY CLEANER helps you clean, categorize, and manage your email inboxes by connecting to your email provider (such as Gmail or Outlook) with your permission. We process messages solely to provide the features you request — categorization, bulk cleanup, spam detection, and automation rules.

We do not sell your email contents, we do not read messages for advertising, and we do not train third-party AI models on your inbox.

You are responsible for keeping your login credentials confidential and for all activity that happens under your account. You agree to provide accurate information and keep it up to date.

You must not misuse the Service. Specifically, you must not: (a) use it for anything unlawful; (b) use it to send spam, fraud, or harassing content; (c) infringe anyone's intellectual property or privacy rights; (d) attempt to interfere with the Service's security, probe it for vulnerabilities without authorization, distribute malware, or scrape it at scale; (e) resell or redistribute the Service without written permission; (f) reverse engineer or circumvent technical limitations.

We retain all rights, title, and interest in the Service and its underlying software, documentation, branding, and content. We grant you a limited, non-exclusive, non-transferable right to use the Service under your active plan. You retain all rights to the emails and content in your connected inboxes; we only process them to provide the Service.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions renew automatically at the end of each billing period unless canceled beforehand. Fees, taxes, billing frequency, payment methods, and cancellations are handled by Paddle under the Paddle Checkout Buyer Terms, available at https://www.paddle.com/legal/checkout-buyer-terms.

Upgrades take effect immediately (prorated). Downgrades take effect at your next billing date.

The Pro plan may be offered with a free trial period. If you do not cancel before the trial ends, your card will be charged the then-current Pro subscription price. Only one free trial per customer.

We may suspend or terminate your access if you materially breach these Terms, fail to pay, present a security or fraud risk, or repeatedly violate our policies. You may stop using the Service at any time by canceling your subscription and disconnecting your email accounts.

When your account ends, we will delete or anonymize your data in line with our Privacy Notice, subject to any legal retention obligations.

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that it will detect every spam or unwanted message correctly.

To the fullest extent permitted by law, our aggregate liability arising out of or related to the Service is limited to the fees you paid us in the twelve (12) months before the event giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Service, your content, or your violation of these Terms or applicable law.

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law rules. Any dispute will be resolved in the competent courts of South Africa, unless a mandatory consumer law grants you additional rights.

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app. Continued use after changes means you accept the updated Terms.

Questions about these Terms? Email support@loyaltycleaner.com.